Let's Start
a Conversation
Whether it's a product inquiry, partnership discussion, or an urgent request -- we're always ready to connect with you.
Core Contact Details
Reach us directly by phone or email -- our team is available during business hours and monitors email around the clock.
Send Us
an Inquiry
Fill in the form with your requirements and our team will respond within one business day with verified specifications and pricing.
- Attachments supported: PDF, Word, images, and more
- Your information is kept strictly confidential
- A dedicated representative will follow up within 1 business day
- Include model numbers, quantities, and destination for faster matching
Need an Immediate Response?
For time-sensitive requests, reach us directly through WhatsApp or Facebook Messenger for a faster reply.
+86 159 3384 5598
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Hedlon Water Treatment
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For non-urgent inquiries, the form above or email is preferred -- it helps us track and respond more accurately.
Cooperation FAQ
Common questions from our B2B partners. Can't find your answer? Contact us directly.
What is the minimum order quantity (MOQ)?
MOQ varies by product type and customization level. General reference:
Standard Products
1 - 500 units
Varies by item
OEM / ODM
500+ units
Complex from 1,000
Samples
No minimum
Quality verification
Have special requirements? Contact us and we'll work something out.
What certifications do your products hold?
Our products and partner factories hold multiple internationally recognised certifications, meeting market entry requirements across major global regions:
Need certification documents for a specific market? Indicate your target region in the inquiry form and we will provide the relevant materials.
What is the typical production lead time?
Lead times vary by order type and volume. General reference timeline:
Sample Production
7 - 15 business days; complex structures may extend to 20 days
Standard Bulk Orders
25 - 35 business days from order confirmation
OEM / ODM Custom Orders
45 - 60 business days, including tooling development and approval rounds
For urgent orders, contact us via WhatsApp and we will do our best to arrange expedited production.
What payment methods do you accept?
We support a range of internationally accepted payment methods to suit your business needs:
- T/T (Wire Transfer): 30% deposit + 70% balance against copy of B/L
- L/C (Letter of Credit): Sight L/C accepted for orders ≥ USD 50,000
- PayPal / Western Union: Available for samples and small-value orders
What shipping and export terms do you offer?
We handle international export regularly and can accommodate various Incoterms:
EXW
FOB
CIF
DDP
Shipping by sea, air, or express courier depending on volume and urgency. Please specify your destination port and preferred Incoterm in your inquiry.
Still have questions about our products or cooperation terms?
Our technical team is happy to provide detailed specifications, documentation, and pricing.